ATM/Debit Cards

• Will I be charged a fee when I use my ATM/Debit Card?
• Can I make a deposit at any Country Bank ATM?
• What type of accounts can I access using my Country Bank Country Ca$h ATM/Debit Card?
• What do I need to do to protect my ATM/Debit Card’s magnetic strip from damage?
• What if my ATM card becomes lost or stolen?
• How do I protect myself from others using my card?

General

• Do you accept out of state deposits?
• How are my deposits insured?
• Is Country Bank a Stock owned or Mutual Savings Bank?
• Do all banks provide DIF insurance coverage?
• How do I contact my local branch?

Checking Accounts

• What is Check Imaging?
• What are the Benefits of Receiving Check Image Statements?
• What happens to my original checks?
• How do I read the Imaged Checks?
• What if I want the back of the check printed or need proof of payment?

Loan Services

• I am not sure if I will qualify for a mortgage loan? What should I do?
• When I call around for mortgage rates I often hear the word “points”. What are they?
• Do you offer a “No Money Down” mortgage program?
• What is Private Mortgage Insurance?
• Is the interest on a Home Equity Loan or line of credit tax deductible?

CountryBank@Home

Online Banking

• I know I am using the correct User ID and Password to log into the system. Why won’t it work?
• I can’t remember my log-in information. What should I do?
• How far back can I look at my account statement?
• Why does my statement show a debit that says "External Withdrawal" or a credit that says "External Deposit?"
• What is the best way to print my statement?
• How do I pay my Country Bank loan through this system?
• I opened a new account and the system will not allow me to use it for transfers. Why is that?
• What if I have a question while using the system; is there any way to contact someone for help?
• How do I contact the Online Banking department?

Enhanced Log In Security

• What is Enhanced Log In Security?
• Why do I need to use Enhanced Log In Security?
• How does Enhanced Log In Security work?
• How do you recognize my computer?
• What will adding extra security protection do for me?
• What will happen if I remove extra security protection from this computer?
• How does Enhanced Login Security protect me?
• Can I login from multiple computers and browsers?
• Can I still login to my accounts from anywhere?
• What should I do if I do not to use a computer that I have previously added extra security to?
• Why do I keep getting asked for extra information when I login from a computer that I have already added extra security to?
• I share my computer with someone that also uses your Online Banking. Can both of us still login from the same computer?
• What should I do if I forget the answers to the security questions?
• Are the answers to the security questions case sensitive?

Electronic Bill Payment

• Who can I pay bills to?
• Is there a daily limit on the amount of bills I can pay?
• What do I do if I receive an error message while attempting to pay a bill?
• I can’t find an electronic payee match. What do I do now?
• My payee has merged with another company. How can I change my payee to reflect my new vendor’s name?
• Should I delete my old payee?
• How far back can I retrieve bill payment history?
• How far ahead can I make my payments?
• How can I modify a recurring payment?
• My payment was never credited. What do I do now?
• I sent a payment on accident. What do I do now?
• When will the funds be debited out of my account?
• How can I choose to pay a bill with another checking account?